Letters from Santa
Privacy Policy

Privacy Policy

Privacy Policy Introduction

Laplandmailroom.com is committed to respecting the privacy rights of visitors to its Site and App. This privacy notice explains how we collect, store and use personal data about you when you visit the Site or App, buy Products from us or otherwise provide your personal data to us. It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data.

What personal information do we collect about you?

When you access and move around Laplandmailroom.com , we may collect some or all of the following personal data about you:

A username and password;
Name, date of birth, age and sex;
Billing and delivery addresses, email address and phone number(s);
Payment Method all via PayPal who have a separate privacy policy (we do not store any credit or debit card information)
Your preferences about receiving communications
Information about your use of Laplandmailroom.com , and your browsing and online purchasing activities; and details we may ask you to submit to verify your identity.
We may also collect some of this personal data from third parties who have your consent to pass your details to us. This may include affiliates, schools and charity organisations.

In order to take advantage of letters, you may need to supply us with the personal details of a third party (for example, their name and address if you wish to send them a Product). We will not use this information for anything other than providing the Services for which the information was supplied.

How do we use your personal information?

Your personal data will be collected, processed, stored and used by us, and passed to and processed by our subsidiary and/or affiliated companies and other data processors acting under contract with us.

When you sign up to Laplandmailroom.com and agree to our terms and conditions, we need to process certain data that allows:

To provide the service to you in accordance with our agreement;
To create personalised Products selected by you;
To pass your Product order for delivery by third party deliverers engaged by us;
To provide customer support and improve your customer experience;
To contact you by email and mobile communication (such as text (SMS) ) in relation to the products or services you have purchased.
If you've told us it's OK (or unless you've asked us not to after a purchase), we would like to contact you to provide information about products or services we think might interest you. You may withdraw this consent at any time.

For legitimate business reasons we will also process your data for customer satisfaction and customer experience improvement purposes, such as by analysing data we hold about you, and combining it with data held by third parties, in order to discern your interests, demography and other factors, and in consequence to offer goods and services that are likely to have the greatest value to you. We would also use this data in connection with the prevention and detection of fraud and other crime.

We may use automatically collect anonymous information about your use of Laplandmailroom.com For example, we may automatically log which web browser you deploy and the website from which you linked from. You cannot be identified from any of this information. It enables us to compile statistics, and to help target aspects of improvement more accurately.

Disclosing your personal data

We will not disclose any of your personal data, other than to subsidiary and/or affiliated companies and data processors (including deliverers and payment service providers) under contract with us. To enable us to provide our service, we share data with the following categories of organisations:

Information technology (hardware and software) companies
Payment processing companies
Delivery and courier services
Fraud prevention companies
Advertising and marketing services companies
We will not share your data with any other categories of organisation without your permission unless:
we are legally entitled to do so (for example, pursuant to a court order or for the purposes of prevention or detection of crime or fraud);
we are in negotiations with a third party for the sale or purchase of any part of the business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
We wish to enforce or apply our Terms of Use and other agreements to which you are party, or to protect our rights, property, safety, customers, or others.

Email and Text preferences

When you sign up, we will ask you if you'd like to receive information about other products and services. The emails and mobile communication (such as text (SMS)). You can change your preferences at anytime click "Unsubscribe" on any email you receive or reply "STOP" to an SMS.

To thank you for being a loyal customer, you are automatically added to the Rewards Loyalty Programme. You may receive email messages. To stop these, simply inscribe or email [email protected]

When you make a purchase or when we have important information to tell you about your order, you will receive service messages to keep you up to date.

Your rights

Under the EU General Data Protection Regulation 2016/679 (GDPR) you have a number of rights you can exercise over your data. Your rights are:

The right to receive a copy of your data free of charge (know as a Subject Access Request)
The right to receive certain data in an electronic format that can be given to another provider (a portability request)
The right to have data corrected if it is inaccurate
The right to ask us to stop processing or object to processing under certain circumstances
The right to ask us to erase data in certain circumstances
The right to withdraw consent at any time when that is the legal basis for our processing
To discuss any of these rights, please contact Customer Services.

Additionally, you have the right to lodge a complaint with the Data Protection regulator. In our case, this is the Information Commissioner's' Office in the UK. Details of how to contact them can be found at ICO.org.uk.

Links to third party sites

Our Site may, from time to time, contain links to the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for those websites or their policies.


We employ significant technical and organisational measures to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. We believe the measures implemented by our site reduce the likelihood of security problems to a level appropriate to the type of data involved.

We have security measures in place to protect our database of Users and access to this database is restricted internally. However, there are things we can all do to help stay safe and secure online:

log off or exit from laplandmailroom.com when you are not using it;
keep your personal information secret;
use different passwords for different services you use online
ensure you're using the most up-to-date versions of your software.

Deceptive emails

We will never ask you to confirm the details of your Account or any Payment Method by email or mobile communication. If you receive such contact, please do not respond to it.

Updates to this notice

This privacy notice was last updated on 11th May 2018 Please check back regularly to keep informed of changes to this Notice.